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Woolver Natural, Romanian legal entity, headquartered in Dobrici Street no. 66, 022806 Bucharest, Romania, registered at the Trade Register under no. J40 / 12132/2018, unique registration code / VAT code 39789598, as data operator we send you this information note to explain how we process and protect personal data.

We send you this Information Note at the beginning of our interaction through our website.

1. What processing is the subject of this Information Note?

This Information Note applies to the processing of personal data of:

  • Our contractual partners (“Business Partners”);
  • Visitors and users of our site which can be accessed at:;

2. What information we collect about you

We collect and process your personal data when you interact with us (for example, the information you provide to us by completing the forms on our websites listed in Section 1 above (“Websites”) or by mail. with us by phone, e-mail or in any other way). This includes information you provide when you register to use our Website, when you subscribe to our services, by completing a registration form or otherwise, when you enter contests or promotions organized by Woolver Natural.

The information you provide to us may include your name, address, e-mail address and telephone number, age, date of birth and sex, as well as other information, as appropriate.

We will not collect or process sensitive personal data about you (for example, information about racial or ethnic origin, political opinions, religious beliefs or philosophical beliefs, health, sex life or sexual orientation). If you voluntarily provide us with personal data (including sensitive personal data) through your interaction with our Website or through correspondence with us by telephone, e-mail or in any other way, of your own free will and not at our request, we will delete such personal data from our systems if we do not consider that their processing is necessary for a legitimate purpose of Woolver Natural.

Each time you visit our Website, we automatically collect the following data:

Technical data, for example this may include the Internet Protocol (IP) address used to connect your computer to the Internet, connection information, browser type and version, time zone setting, types and versions of browser extensions (plug-ins), system and operating platform, device type and mobile device brand; this data may be collected and processed on our behalf through third-party cookies and you can find more information about this in the section dedicated to cookies;

Data about your visit, for example this may include complete Uniform Resource Locators (URLs), the sequence of clicks to, through and from our Website (including date and time), the information or products you have viewed, or searched (including top read articles, top categories accessed, page response times, download errors, duration of visits to certain pages (including average time spent on certain pages, viewing of certain content or videos), average time spent in a application and the number of views from such applications, the average number of articles viewed on our Website, information about the interaction with the pages (such as scrolling, mouse clicks and switches), the methods used to navigate the page, behavioral data Users and any telephone number used to call or any e-mail address used to contact the representatives of the department n oyster customer service.

If we obtain your personal data from a third party, we will provide you with all relevant information about the processing as soon as possible, but in any case no later than one month after obtaining your personal data, including the categories of personal data that are the object of the processing, the purpose of the processing and its legal basis.

3. How we use personal data and what is the legal basis for processing:

General aspects

We can process your personal data in case we have to honor an order; if we have to comply with an imperative legal requirement (for example, issuing an invoice); when we send e-mails (newsletter, notifications regarding the stock of the tracked products)

We process your personal information for various technical, administrative and operational reasons, such as to ensure that the content is presented in the most efficient way for you and your computer; to improve our Websites, including its functionality; for the administration of our Websites; for internal operations, including for troubleshooting, data analysis, testing, research, statistical and research purposes; for advertising and marketing, including for specific marketing purposes, so as to provide content, including personalized content, that may be of greater interest to you; as well as as part of our efforts to keep our Websites safe.

In some cases, we will process your personal data only with your consent. In these cases, we will ask for your consent separately, in a transparent manner, when you provide your personal data. Subsequently, you will be able to withdraw your consent at any time via the e-mail address [email protected]. However, the withdrawal of consent will not affect the legality of any processing that took place before its withdrawal.

If we request personal data in order to comply with legal or contractual obligations, the provision of such personal data by you is mandatory. This means that if such personal data is not provided, we will not be able to manage the contractual relations or comply with the obligations imposed on us.
In all other cases, the provision of personal data is optional and you have no obligation to provide it.

We may also process your personal data, such as identification data, contact details and address of residence, for the purpose of possibly exercising our rights or claims against you in the future. This processing is based on our legitimate interest, being necessary to exercise our rights in case of possible litigation.

Most often, we will use your personal information in the following situations:

In order to provide services, deliver goods and make payments based on relevant contracts (including products), we may process your personal data, such as identification data, contact details, bank details, telephone number, address. This processing is based on the execution of a contract to which the Users (especially the clients) are party or on a legal obligation that is imposed on us.

The personal data entered on the website are used for:

– invoicing of the products / services ordered by you;
– their delivery;
– making the online payment;

In order to facilitate these processes, your personal data may be provided to subcontractors:

Woolver Natural

Secure online payments:

Courier services:
SC FAN Courier Express SRL

Email sending services:
The Rocket Science Group LLC

We may process personal data so that we can provide you with information about goods or services that we believe are of interest to you. If you are an existing customer, we will only contact you by email or telephone with information about goods and services similar to those that have been the subject of a previous sale or negotiation with you for the sale, unless you have previously opted otherwise. . If you are a new customer, we will contact you by electronic means only if we have your prior consent. If you do not want us to use your data in this way, check the appropriate box on the form through which we collect your data on the registration form.

4. How and to whom we disclose your personal data.

We do not sell your personal data to third parties.
Within the Company, only a limited number of staff members, such as those in the Sales, Legal, Accounting and IT departments, have access to your personal data according to the “on a need to know basis” principle. ). These staff members are subject to confidentiality obligations regarding personal data. Appropriate technical and organizational measures are taken for the protection of personal data. The Company’s staff members have the right to manage personal data only at the Company’s instructions and, if necessary, in connection with their service responsibilities.

Personal data may be disclosed to governmental authorities and / or law enforcement agencies, if required by applicable law or if necessary for the exercise of our rights, including conditions of use, or to protect our legitimate interests (including legitimate interests of third parties) in accordance with applicable laws.

Your personal data may also not be disclosed to third parties;

The company may also disclose personal data to external consultants (eg, lawyers, accountants, auditors), if necessary.

5. Storing your personal data

Your personal data that we collect is stored in the European Union (“EU”) and in the European Economic Area (“EEA”). However, information collected by third parties through cookies (for example, through Google Double Click for Publishers) will generally serve traffic in a data center that is closest to where it comes from. traffic. This means that such information, including advertising traffic, can be managed by servers located in the EEA and can be transferred outside the EEA. For more information, see the Cookies Policy.

You can contact the Woolver Natural Privacy Officer, whose contact details are provided in the Contact List below, to learn more about storing personal data.


You can ask us to confirm whether or not your personal data are processed by us, to provide you with a copy of your personal data and / or to correct them. In certain circumstances, you have the right to ask us to delete your personal data or, based on the right to portability, to ask us to transfer some of your personal data to you or other entities. You also have the right to object to the processing of your personal data, for example, the use of processing for direct marketing purposes or certain decisions taken only by automated processing (including the creation of profiles). we have requested your consent to the processing of personal data, you have the right to withdraw this consent without adverse effects on you.If we process your personal data because we have a legitimate interest in doing so (as explained above), You also have the right to object to such processing.You also have the right to restrict the processing of your personal data in certain circumstances.Please note that your rights described above may be limited in certain situations and are subject to laws and regulations. applicable to the protection of personal data; Furthermore, your right to object to the processing of your personal data may be limited if we can demonstrate that we have compelling legitimate reasons to process your personal data that prevail over your interests.

7. How long we keep your personal data

We intend to retain your personal data only for as long as necessary, in accordance with our Data Retention Policy, for a period not exceeding the period necessary to fulfill the purposes listed in this Information Note and / or required by applicable law, in accordance with the applicable minimum legal retention periods and / or as long as is necessary to exercise our legitimate rights (and the legitimate rights of others). For example, if you are a Business Partner, we will keep your personal data for the duration of the contractual relationship with you. If we have a continuous business relationship with you as a Business Partner (for example if we may use the same personal data in separate contractual relationships with you), we will continue to retain this personal data until termination. our commercial relationship and for the minimum retention period imposed by law, subject to our Data Retention Policy.

If we process your personal data on the basis of your consent, this personal data will only be processed for the period provided by your consent, unless you withdraw or limit your consent before the expiration of this period. In such cases, we will cease the processing of such personal data for relevant purposes, subject to any legal obligation to process such personal data and / or our need to process such personal data for the purpose of exercising our legitimate rights. (including the legitimate rights of others).

8. Data security

We store your data on our servers and on third-party hosted servers (including third-party cloud services). We use appropriate technical and organizational measures, designed to protect your personal data and prevent unauthorized access. We have entered into contractual relationships with third parties that offer hosting services and these contracts include obligations regarding the organizational and technical security of personal data. You are responsible for maintaining the confidentiality of all means of authentication (for example, passwords) used by you to access parts of our Website. Data transmission over the Internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted on our Website; any transmission is at your own risk. Once we receive your data, we will use strict procedures and security features to try to prevent unauthorized access.

Our website includes social communication features such as Facebook button, Instagram, Pinterest and Youtube. These features may collect information about you, such as the IP address and websites you visit, and may set a cookie to allow it to function properly. The processing of this information through interactions with these features is governed by the information note / privacy policy of the company providing it (see the section on your rights above).

9. Links to other websites

Our website may provide links to websites that the Company does not control. After clicking on a third party link, you will be directed to a third party website. If you visit any of these connected websites, you must review their privacy policies. We are not responsible for the policies and practices of other companies. Our company does not control and assumes no responsibility for the content, privacy policies and information notes or practices of third party websites or services.

10. Confidentiality of juvenile data does not knowingly collect on the Website or personally identifiable data from persons under the age of 16. If a parent or guardian becomes aware that their children have provided Woolver Natural with their personal data, they must inform Woolver Natural immediately. If Woolver Natural discovers that a person under the age of 16 has provided personal data, Woolver Natural will destroy this information on its servers immediately, unless the parent or guardian gives their explicit consent to the processing by the company of the child’s personal data for the specified purposes.

11. Contact

If you have any questions or concerns regarding the processing of your personal data or if you wish to exercise a right, you may contact the Woolver Natural Privacy Officer at [email protected] or you may send a letter to the Woolver Privacy Officer. Natural at the address: Woolver Natural, Strada Dobrici nr. 66, 022806 Bucharest, Romania.

Please do not disclose sensitive personal data (for example, information related to racial or ethnic origin, political opinions, religious or other beliefs, health or trade union membership), social security numbers or information. related to the criminal record when you contact us.