Return conditions

Products purchased online from the Woolver website can be returned within 30 calendar days of receipt.

To be eligible for return / exchange, the product must be in the condition in which it was received: unwashed, without traces of use or damage.

To return / exchange products ordered online, follow these steps:

Fill in the online form

• Fill in the Return Form for each product you want to return. You will need the order number and the email used. 
• Reply to the email sent automatically after completing the form – to inform us how you want to return the product.
• If you return several products in one order, you must fill in the form for each product (and you will receive several emails), but it is enough to answer one of them.

Send the product back

• Pack the product so that it is protected during transport;
• Ideally, you should include a copy of the invoice received;
• Call the courier and send the package to: Dobrici Street no. 66, 022806, Bucharest, Romania.

When the package reaches us, you will be notified by e-mail.

Refund

The return processing time is 30 days from when the product arrives at our warehouse and we have all the information necessary to return the money.

Regardless of the order payment method, the amount will be returned directly to the account through the payment processor, in case of card payments, respectively by bank transfer, for cash on delivery. The amount will be visible in your account depending on the type of card and the contract you have with the issuing bank.

Lack of bank account information (IBAN and holder) in the return form will delay payment.

Exchange of purchased products

To change a product ordered online, return what did not fit according to the above procedure and place a new order for the desired product.

The two processes are independent: the new order is sent and paid like any other order, and for the return you receive the money back according to the above steps.